Thank you for choosing pixienook.shop. To help you better understand the order delivery process, please carefully read the following shipping policy before purchasing.
This policy is based on applicable Spanish consumer protection regulations.
I. Delivery Area
Currently, the website only supports delivery within Spain.
International shipping to other countries or regions is not currently offered. We appreciate your understanding.
II. Order Processing Time
All orders are typically processed on the same day.
Order processing includes:
Order information confirmation
Inventory verification
Product packaging
Delivery arrangements
During holidays, promotional events, or periods with high order volume, processing time may be slightly delayed.
III. Shipping Time
Once an order is shipped, it will typically arrive within 2 days.
Actual delivery time may vary due to the following factors:
Weather conditions
Logistics company arrangements
Holidays
Delivery conditions to remote areas
Force majeure
We will make reasonable efforts to ensure timely delivery of orders.
IV. Shipping Costs
Specific shipping costs will be displayed on the checkout page based on your order details.
V. Order Tracking
After your order is shipped, you will usually receive corresponding logistics information notifications.
You can check the order’s shipping status using the logistics information.
If you haven’t received delivery information for an extended period, please contact us promptly.
VI. Delivery Failure Situations
If delivery fails due to the following reasons, it may need to be rescheduled:
Incorrect delivery address
Incorrect contact information
No one to sign for the package
Address unavailable for delivery
Address incurred may be borne by the consumer.
VII. Goods Receipt Instructions
Please check the packaging and product condition promptly upon receiving the goods.
If you find any of the following, please contact us as soon as possible:
Severely damaged outer packaging
Missing items
Damaged items
Items not matching the order
Due to continuous losses, the merchant has decided to clear out inventory at a loss. Some items have limited stock. If inventory issues arise during transportation, we will prioritize assisting with refunds or alternative solutions.
VIII. Force Majeure
We are not directly responsible for delivery delays caused by natural disasters, traffic restrictions, system failures, strikes, or other force majeure events, but we will do our best to assist users in resolving related issues.
IX. Contact Us
If you have any questions about shipping or delivery, please contact us through the following methods:
Email: begoña@pixienook.shop
Phone: 667662868