- What products do you sell?
pixienook.shop mainly sells bar stools and various small furniture items, suitable for kitchens, dining rooms, bars, and family leisure spaces.
- Why are the prices lower than the market price?
Due to continuous losses, the merchant has decided to clear out inventory at a loss. Currently, most items are sold at discounted prices.
- What are the delivery areas?
Currently, we only support delivery within Spain. International shipping is not available.
- How long does it take to process an order?
Orders are usually processed on the same day.
During peak order periods or holidays, processing time may be slightly delayed.
- How long does it take for the goods to arrive?
After the order is shipped, it will usually arrive within 2 days.
The specific delivery time may vary depending on logistics or weather conditions.
- How can I check the order status?
After the order is shipped, you will usually receive logistics information, which you can use to check the delivery status.
If you haven’t received a notification for a long time, you can contact customer service for assistance.
- What payment methods are supported?
The website supports secure payment methods displayed on the checkout page. Specific payment options will be shown when you place your order.
- Is there automatic renewal?
No.
All products are one-time purchases and do not involve membership subscriptions, automatic deductions, or automatic renewal services.
- Can I cancel my order?
Orders can usually be cancelled before shipment.
If the order has already entered the delivery process, you will need to apply for processing according to the return procedure after receiving the goods.
- Can I return items?
Yes.
Consumers can apply for returns within 30 days of receiving the goods.
Returned items must be in normal condition and, if possible, retain their original packaging.
- How long does it take for a refund to arrive?
After confirming that the refund conditions are met, we usually complete the refund processing within 3 days.
Actual arrival time may vary depending on the payment institution.
- What if the goods are damaged?
If you receive a damaged, incorrect, or missing item, please contact customer service as soon as possible and provide relevant photos and order information. We will assist you in resolving the issue.
- How to contact you?
You can contact us through the following methods:
Email: begoña@pixienook.shop
Phone: 667662868