Welcome to pixienook.shop. To protect consumer rights, we have established the following return and refund policy in accordance with applicable Spanish law and EU consumer protection regulations.
Please read this policy carefully before purchasing.
I. Return Period
Consumers may apply for a return within 30 days of receiving the goods.
To apply for a return, please contact us via email or phone within the specified time and provide:
Order Number
Purchaser’s Name
Contact Information
Reason for Return
Product Photos (if the product has a problem)
Applications submitted after the return period may not be accepted.
II. Conditions for Returnable Goods
Returnable goods must meet the following conditions:
The goods are not damaged by human error.
The goods are in normal condition.
The goods do not affect resale.
The product accessories are complete.
The product packaging is kept as intact as possible.
If the goods show obvious signs of use, are missing accessories, or are damaged by human error, we reserve the right to refuse a refund or provide a partial refund.
III. Handling Product Issues
If you receive a product with any of the following issues, please contact us immediately:
Damaged product
Incorrect product
Missing accessories
Product clearly does not match the order
We will arrange a refund, replacement, or reshipment based on the actual situation.
Due to continuous losses, the merchant has decided to clear out inventory at a loss. Some products are clearance items, and stock is limited. Exchanges may not be available due to stock shortages.
IV. Refund Policy
After confirming that the refund conditions are met, we will complete the refund process within 3 days.
The refund will be returned to the user’s original payment account. The specific arrival time may vary slightly depending on the bank, payment institution, or payment method.
If the refund is delayed, we suggest you contact the payment institution to check the relevant status.
V. Non-Returnable Items
Returns are generally not supported in the following situations:
Exceeding the return period
Product damaged by human error
Product clearly affects resale
Unable to provide order information
VI. Return Shipping Costs
If a return is due to product quality issues, wrong item sent, or damage during transportation, the relevant return shipping costs are usually borne by us.
If a return is requested due to the consumer’s personal reasons, the return shipping cost may need to be borne by the consumer.
VII. Order Cancellation
Orders can be cancelled by contacting customer service before shipment.
If the order has already entered the delivery process, it may not be possible to cancel it and can only be processed according to the return procedure after receipt.
VIII. Contact Us
If you need to apply for a return or inquire about refunds, please contact us through the following methods:
Email: begoña@pixienook.shop
Phone: 667662868